FAQs
More FAQs- I have an emergency at my building or facility. Who do I call?
- Why did the technician leave wet carpet on my stairs?
- What types of surfaces and areas do you disinfect?
During an emergency situation, whether it’s late at night or on the weekend, accessibility is crucial. Call 1-800-RESPOND and ServiceMaster Restore will answer 24 hours a day, 7 days a week, 365 days a year. Within one hour, we will contact the client and schedule an appointment.
After water damage in your home, stair carpeting is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, can be dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps underneath, or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.
Our disinfection services are designed to cover a wide range of surfaces and areas, including but not limited to, floors, walls, office furniture, and equipment. We also have specialized services that target hard-to-reach areas such as ventilation systems and ductwork. Our technicians are highly trained and equipped with industry-grade products and equipment to effectively eliminate contaminants and pathogens from all types of surfaces at all types of commercial facilities. We ensure that all areas are properly isolated before carrying out our disinfection process to prevent any further contamination spread. With our expertise and state-of-the-art methods, we can provide thorough disinfection services for any commercial space.